| Information You Need From CHS | By When | Source at CHS | How to Contact | Necessary Documentation | Result you can Expect |
|---|---|---|---|---|---|
| Verification of employee coverage |
CHS should receive notification of an injury from the
employer, provider or injured worker. Upon receipt of notification, a
confirmation letter will be sent to you containing vital claims and billing
information. Retain this information for your records. If you do not receive a confirmation letter - contact CHS case management at 888-247-7799. |
||||
| Prior- authorization for all consults, referrals and procedures other than routine lab and x-ray | Authorization is received on first phone call or within 5 days | CHS Case Management | 888-247-7799 FAX 614-718-9870 |
You will receive a written response to your request | Based on medical necessity, authorization may or may not be granted |
| Do not call BWC for authorization. All treatment, testing, referrals and consults are authorized by CHS only. | |||||
| Answers to billing/ reimbursement questions | CHS Billing Unit | 888-247-7799 FAX 614-718-9870 |
Bills paid within 7 days of remittance advice from BWC | ||
| Provider contracting or reporting procedures | Provider Services Department | 888-247-7799 FAX 614-718-9870 |
Timely response to your questions | ||